Willimantic |
Survival Spanish
No habla español? This program is designed to give non-Spanish speakers a start
in removing communication barriers between themselves and Spanish-speaking
employees in their workplace. The program is presented in six 2-hour sessions
and includes personalized questions, basic Spanish grammar exercises, role
plays, and reality-based activities that provide opportunities to practice the
basics of Spanish. Topics to be covered:
• Introduction to Spanish sounds and the alphabet
• Greetings and farewells
• Asking for information and other polite requests
• Telling time
• Critical verbs
Instructor:: Marisa Rubera.
Dates/Time: October 15, 17, 22, 24, 29, 31, 2008, Wednesdays & Fridays, 9:00
am to 11:00 am
Location: QVCC Willimantic Center, Room 5
Cost: $249, includes all materials. |
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Ethical Reasoning
This seminar provides a strong foundation for understanding and resolving
ethical dilemmas. The seminar uses The Ethical Type Indicator to help
participants identify, understand, and explore their own ethical constitutions,
core values, and preferences. Six classical ethical belief systems are
explained, and a process of reflective judgment is presented. You will learn to:
• Identify the various factors that influence a person’s ethical belief
system.
• Explain the six major ethical belief systems used to resolve ethical
dilemmas.
• Identify your own personal ethical type and preferences.
Instructor:: Andrew DeLaura
Date/Time: November 13, Thursday, 9:00 am to 4:00 pm
Location: QVCC Willimantic Center, Room 8
Cost: $199, includes all materials and light refreshments; Lunch is not
included. |
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No One is Listening—WHY?
Most of us focus on improving our ability to talk, while neglecting to develop
our listening skills. Too bad, because the ability to listen is a critical success
factor in our professional lives. Listening well means you have a full
understanding of what is going on and demonstrates a respect for others that
is much appreciated. In this seminar you will learn to:
• Give your full attention to a person who is speaking.
• Create an atmosphere conducive to listening.
• Learn how to stay focused.
• Explore the six steps of effective listening.
Instructor:: Andrew DeLaura
Date/Time: October 16, 2008, Thursday, 9:00 am to 4:00 pm
Location: QVCC Willimantic Center, Room 8
Cost: $199, includes all materials and light refreshments.
Lunch is not included |
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Doesn’t Anyone Provide Good Service Anymore?
Everyone is a customer service representative no matter what their position in the
organization. How well we meet our customers’ needs determines our professional
success. Learn how to improve your “face to face” and “on the phone" customer
service in this interactive workshop.
You will:
• Review the essentials of good customer service.
• Learn the six steps to fantastic customer service.
• Learn the five basic customer expectations.
• Learn to handle the upset customer.
• Learn to build rapport on the phone.
Instructor: Andrew DeLaura
Date/Time: October 21, Tuesday, 9:00 am to 4:00 pm
Location: QVCC Willimantic Center, Room 8
Cost: $199, includes all materials & light refreshments; Lunch is not included. |
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Assigning Work with Trust and Confidence
Topics include: Matching jobs to employees, Teaching employees to earn your
trust, The five step model for teaching new skills, Coaching to improve
performance, Making effective work assignments with confidence, Delegating
responsibilities with trust
Instructor: Dan Pelley
Date/Time:
Location: QVCC Danielson Campus, Room C127
Cost: 199.00, includes all materials and light refreshments; lunch is not included |
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Thriving on Change
Topics include: Creating a Change Culture, The Manager as a Change Agent,
Encouraging Suggestions Handling Resistance to Change, Change Agent Issues and
Concerns, Current Trends
Instructor: Dan Pelley
Date/Time:
Location: QVCC Danielson Campus, Room C127
Cost: 199.00, includes all materials and light refreshments; lunch is not included |
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